Salviora runs your company's IT operations under a written SLA whose targets are set with you after assessment, with one named person accountable and a monthly report your directors will actually read.
Response and recovery targets are set per priority after the assessment, so they fit your environment. What never changes is how they are measured and reported.
One account owner who knows your environment. If they do not respond, the escalation path goes to a Salviora director. Names are in the contract.
Tickets by WhatsApp, email or portal, around the clock for critical incidents. Every ticket is timestamped from receipt to resolution.
The first 90 days are for putting things in order: documentation, access, backups, monitoring. Weekly progress reports. Full SLA applies after.
Every ticket counts toward the SLA. The monthly report shows compliance per priority, including the ones we missed and why.
Contract term and SLA targets are agreed per contract, after the assessment. Nothing on this page replaces the signed agreement.
Companies rarely go looking for a new IT vendor without a reason. These are the three we hear most.
Response time is written into the SLA and measured on every ticket. One named account owner. If they go quiet, the escalation path reaches a Salviora director, not a shared inbox.
A documented recovery plan for critical systems, a written post-incident report after every P1, and security controls documented the way auditors ask for.
One contract and one report across all sites. New locations are onboarded without hiring, and scope is adjusted by agreement as the business changes.
No contract before we understand your environment, and no SLA figure before we have seen it.
We visit your site, map the current state and send you the initial findings in writing. No cost, no obligation.
A complete inventory of assets, processes and risks. The output is realistic SLA targets per priority and a stabilisation plan. Paid, and credited against the contract if you proceed.
The first 90 days put things in order: documentation, access, backups, monitoring, with weekly progress reports. After that the SLA applies in full. Contract term is agreed per contract.
If you ever leave, you leave with everything.
When a contract ends, for any reason, all documentation, credentials and configurations are handed over in full. Your IT belongs to you, not to your vendor.
Talk to us
Managed IT is easy to sell and hard to see. These four deliverables make the work visible to management, not just to the IT team.
Uptime, incidents, SLA compliance per priority including misses, and the risks we see for next month. Two pages, no jargon, ready for the management meeting.
Each line can be contracted on its own, or several combined under one contract, one SLA and one account owner.
Your entire IT operation run under a written SLA: help desk, monitoring, patching, backup, vendor management and on-site support, with one account owner.
See service detailsRisk assessment, network and data protection, incident response and security awareness training.
See service detailsPlanning and migration to public, private or hybrid cloud, with disaster recovery and cloud security built in.
See service detailsDigital strategy, business process automation (CRM, ERP, back office) and technology adoption support for your workforce.
See service detailsWeb, mobile and desktop applications built around your business processes, including quality assurance and integration with existing systems.
See service detailsKPI dashboards, centralised data management and integration across data sources for better-informed decisions.
See service detailsEvery industry has different IT needs. Cross-sector experience helps us understand your context faster.
Plant-floor uptime, supply chain systems and ERP integration across sites.
High-availability operations with the documentation OJK and BI audits expect.
Property management, reservation and guest systems that cannot go down at check-in.
Store infrastructure across many outlets, sales channel integration and customer analytics.
Public-facing and internal systems with accountable, auditable governance.
Tell us about your environment. A consultant replies within one business day to schedule half a day at your site.
Viora is Salviora's product line for food, retail and service businesses. Two separate products, each on its own site.
All-in-one business platformOne platform to run your entire business.
VioraONE brings point of sale (POS), loyalty programs, a customer ordering page, booking and reservations, and staff management together in one account. No more switching between apps: sales, customers and your team are all visible from one place.
Point-of-sale appA practical POS for food, retail and services. Pay only when you make a sale.
VioraGO is a POS app for F&B businesses, retail stores and service businesses such as car washes. It includes stock management, customer ordering, customer data (CRM) and loyalty programs. Bookings, reservations and reminders are sent to customers automatically via WhatsApp. No monthly subscription fee.
Viora is offered separately from our IT services.
